Privacy Policy

THIS PRIVACY POLICY OUTLINES HOW NEXT2ME COLLECTS, USES, AND SHARES YOUR PERSONAL INFORMATION WHEN YOU ACCESS OR UTILISE THE NEXT2ME APP, WHETHER AS A SERVICE PROVIDER OR A CUSTOMER.

IT PROVIDES A COMPREHENSIVE OVERVIEW OF THE TYPES OF DATA WE COLLECT, HOW WE UTILISE THIS INFORMATION TO ENHANCE YOUR EXPERIENCE, AND THE CIRCUMSTANCES UNDER WHICH WE MAY SHARE YOUR INFORMATION WITH THIRD PARTIES. WE ARE COMMITTED TO ENSURING YOUR PRIVACY AND SECURITY.

BY USING THE NEXT2ME APP OR REGISTERING AS A SERVICE PROVIDER, YOU CONSENT TO THE PRACTICES DESCRIBED IN THIS POLICY.

1. Information We Collect

1.1 Personal Information

For Service Providers

• Name: For account verification and identification within the app.
• Phone Number: Facilitates communication with customers and the platform, including verification via One-Time Passwords (OTP).
• Email Address: For account management, communication, and essential updates related to your service.
• Address/Location: Connects you with customers in proximity for on-demand services.
• Payment Details: Includes bank account information for processing payouts related to services rendered.

For Customers

• Name: To identify you as a customer within the app.
• Email Address: Necessary for account creation, verification, and communication regarding services.
• Phone Number: Required for registration, verification (via OTP), and facilitating service-related communication.
• Payment Information: Required to process payments for services requested.

1.2 Service Data

• Service Activity: Data regarding the services you provide through the app, including service types, completion status, and customer feedback.
• Real-Time Location: Location data gathered when you request services to match you with the nearest available service provider.

2. How We Use Your Information

• Service Matching: Connect you with customers requesting services within your vicinity.
• Providing Services: Facilitate the connection between you and service providers based on your location and service requirements.
• Payment Processing: Manage payments for services completed and ensure secure payouts.
• Communication: Deliver essential notifications, including service requests, customer inquiries, and important account updates.
• Customer Support: Address service inquiries, complaints, or feedback to enhance your overall experience.
• Performance Monitoring: Evaluate service quality, customer satisfaction, and app performance.
• Security and Monitoring: Detect and prevent fraud, unauthorised access, or any activities that could jeopardise user safety.

3. Sharing Your Information

Your information may be shared in the following scenarios:

• With Customers: Basic details such as your name, photo (if applicable), service history, and real-time location once you accept a service request.
• With Service Providers: Your name, location, and real-time location shared with the selected service provider when you request a service.
• Third-Party Providers: Information may be shared with third-party payment processors for secure transactions and managing payouts.
• Legal Requirements: Information shared to comply with legal processes or government regulations if mandated by law.

4. Data Security

• We employ robust technical measures to protect your personal data from unauthorised access or disclosure.
• No system is entirely secure; we cannot guarantee absolute security but take reasonable precautions to safeguard your personal information.

5. Your Rights and Choices

You possess certain rights regarding your personal information, including:

• Access and Update: Access and update your personal information at any time within the app’s settings.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.

6. Retention of Information

• We retain your data for as long as your account is active or necessary to provide services.
• In certain circumstances, data may be retained for an extended period to comply with legal obligations or for business purposes.

7. Changes to This Privacy Policy

• We may update this policy to reflect changes in our practices, technology, or legal obligations.
• Notification of changes will be provided via email or within the app.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: info@next2me.co.uk